Career Opportunities!

We are constantly looking for talented and passionate individuals who are willing to make a difference in the lives of the people of the Greater Elgin Area.

Family Service Association of Greater Elgin (FSA) fosters a culture of support, accountability, and transparency. We strive to provide our employees with the resources they need to deliver the best care for our clients and thrive in the field. Our collaborative work environment and high ethical standards aid us in providing the continuity of care necessary to reach successful treatment outcomes.


Meet our staff!


Available Positions

Type: Full-Time
Summary

Responsible for agency intake and integrated care planning and monitoring of on-going case management clients. The Integrated Service Coordination team will assess and link to appropriate services as well as coordinating physical, behavioral, and social healthcare for its members.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential duties and responsibilities include the following. Other duties may be assigned. Responsible for following these principles:

  • Provide care according to CASSP principles where person- and family-centered quality, accessible, holistic care are the focus of each interaction.
  • Work to build a system that responds to the whole integrated needs of each individual and family considering their behavioral, physical, and social healthcare.
  • Remain flexible and respond to the changing needs of the community and each family.
  • Value collaboration, cooperation and teamwork within our organization and with members of the community.
  • Embrace the rights of consumers to self-determine and be respected for their own family and community values.
  • Complete agency intakes and IM+CANS for those seeking services.
  • With the guidance of the assigned LPHA, make service recommendations and complete linkage to services.
  • Provide on-going case management to ensure that the holistic needs of the person served are being addressed.
  • Participate in and potentially lead inter-disciplinary meetings.
  • Attend problem solving team meetings as appropriate and assigned.
  • Communicate with partner entities and other providers (including MCOs) to understand significant changes in members’ physical and behavioral health status, and translate into care plan.
  • Work together with Managed Care Organizations to assist members in easier access.
  • Engage with physical health and behavioral health providers in order to develop a network for service coordination. Ongoing communication regarding client needs and coordination of services to improve access to providers for routine appointments and time-sensitive services.
  • Along with assigned therapist, prepare and assist with transitional care plan based on protocol to assure timely access to follow up care post discharge. May also participate in the implementation of discharge plan from a higher level of care as agreed upon by treatment team.
  • Responsible for regular and consistent communication with providers (including FSA therapists) to ensure that the client’s needs are being met as defined by their treatment plan.
  • Responsible for discussing cases with supervisor in clinical supervision (individual or group supervision) on a weekly basis
  • Responsible for reporting to supervisor regularly about problem cases, need for special services and resource information
  • Responsible for completion of and meeting deadlines for all clinical paperwork necessary or appropriate for maintaining case files.
  • Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: 1009’s, CIS Billing Notes, time sheets, expense sheets and any other administrative or agency requested reports.
  • Responsible for attending staff meetings, clinical meetings and program meetings
  • Responsible for participating in Utilization Review Meetings
  • Responsible for serving on Agency and/or Program Committees when requested by supervisor
  • Responsible for educating the community regarding the Integrated Service Coordination Program in the service area.
  • Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff
  • Pursue and maintain licensure and/or certification that are available and appropriate to educational/professional background.
  • Perform incidental business related travel as needed
  • Participate in agency Risk Management and Performance Quality Improvement activities
  • Perform job responsibilities with a positive attitude
  • Responsible for promoting collegiality at the workplace by working collaboratively with others

Work Environment

The work environment is office AND field based and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, hospitals, community agencies, and some in office time.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must be able to lift of move up to 35 pounds on occasion. This position is required to use computer equipment daily.


Benefits

Eligible for medical, dental, PTO, holiday pay, flexible spending plan, Simple IRA where agency matches up to 3% of annual salary, flexible scheduling and access to an annual training budget of $125.


Requirement

Education And Experience

A Bachelor’s Degree in Social Work, Counseling, Psychology or similar field is required. Experience with case management is also required. The ideal candidate must be flexible, independent and be able to multi-take effectively. Experience working with individuals with mental health issues is preferred. Bilingual in Spanish preferred.


How To Apply

If you are interested in applying for this role, please click here.

Type: Full-Time
Summary

Responsible for overseeing all aspects of the Integrated Service Coordination (ISC) program. This includes clinical supervision and administrative responsibilities.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential duties and responsibilities include the following. Other duties may be assigned.

  • Responsible for reviewing client charts including LPHA responsibilities as defined in Medicaid Rule 140. Also, responsible for staying up to date with Rule 132.
  • Responsible for networking with collaterals to improve clinical services and support the agency’s mission, vision, and values along with program specific values.
  • Responsible for maintaining clinical documentation according to agency policy and procedures.
  • Provide clinical and/or administrative supervision to direct reporting staff members including: Clinical Care Coordinators, Psychiatric Case Managers and Interns (herein referred to as “staff”)
  • Monitor staff direct service expectations and target goals for Tier B clients enrolled ISC program.
  • Facilitate problem solving meetings with the ISC team.
  • Review and approve time submitted and requests for time off from staff.
  • Complete staff evaluations to include 90 day evaluation and yearly performance appraisal.
  • Meet on regular basis with Director of Clinical Services regarding issues and policies applicable to the Integrated Service Coordination program.
  • Responsible for responding to emergency/crisis situations with active clients and emergency back-up for agency clients.
  • Work with Administrative Team in planning and evaluating ISC program and projects
  • Responsible for the completion of all agency administrative paperwork, billing, time reporting, expense sheets and any other administrative or agency requested reports.
  • Develop program goals for ISC program including Performance Quality Improvement Initiatives
  • Responsible for hiring and training of new staff in direct reporting positions and providing on-going training
  • Responsible for leading ISC program-related risk management and performance quality improvement activities
  • Perform community education and speaking engagements.
  • Be available to participate in fundraising/promotional activities sanctioned by our agency.
  • Participate in leadership and all agency staff meetings.
  • Responsible for collaborating with funding sources regarding outcome measures.
  • Attend workshops and training to keep clinical skills and knowledge current and to increase knowledge of program planning, evaluation, management and legal issues.
  • Responsible for fulfilling agency requirement of training and documenting all training attended. Must maintain certification in IM+CANS.
  • Responsible for maintaining current knowledge of changes that impact the ISC program to include attending trainings and technical assistance calls.
  • Review and revise, as necessary, agency forms relating to client and staff working procedures. Also, review and revise as necessary clinical forms, policies, and procedures.
  • Responsible for promoting collegiality at the workplace by working collaboratively with others.
  • Maintain licensure and/or certification that are available and appropriate to educational/ professional background.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Work Environment

This job operates in a professional office environment and in the community including Kane and Kendall County. This role routinely uses standard office equipment.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.


Benefits

Eligible for medical, dental, PTO, holiday pay, flexible spending plan, Simple IRA where agency matches up to 3% of annual salary, flexible scheduling and access to an annual training budget of $125.


Requirement

Education And Experience

Master’s degree in Psychology, Social Work or related field is required. Must meet qualifications of a LPHA as defined by Medicaid Rule 140 (LCSW OR LCPC required).

Experience with case management services and a familiarity with both medical and behavioral services is desirable.


How To Apply

If you are interested in applying for this role, please click here.

Type: Full Time

Summary

The Manager of Crisis Services is responsible for day-to-day SASS operations such as training crisis workers, scheduling staff, coordinate calls when there is a high call volume, reviewing clinical documents (SASS assessments, case closings, billing), and providing supervision to staff, and attending community meetings as-needed. Requires on-call availability.


Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Clinical
  • Be available for crisis emergency response backup to crisis workers.
  • Respond to calls from answering service and CARES line.
  • Responsible for review and closure of client charts including QMHP/LPHA responsibilities as defined in Medicaid Rule 132 and per SASS contract.
  • Responsible for knowledge of Medicaid Rule 132 and Medical Rule 140 and SASS contract. Also responsible for attending any training on changes in the Rule or SASS contract.
  • Responsible for networking with collaterals to improve clinical services and support the agency’s mission, vision, and values.
  • Responsible for coordinating in-service training for program staff.
  • Responsible for maintaining clinical documentation according to agency policy and procedures.

Supervision
  • Provide clinical and/or administrative supervision to direct reporting staff members including: SASS Crisis Workers, interns involved in the SASS program (herein referred to as “staff”).
  • Provide annual evaluations of staff.
  • Assume or reassign duties of staff when positions are vacant or staff are on leave.
  • Monitor staff direct service statistics and billable hours
  • Conduct monthly staff meetings to provide training, supervision, and informal support to staff.

Administration
  • Meet on regular basis with Director of Crisis Services regarding issues and policies applicable to the SASS program.
  • Work with Administrative Team in planning and evaluating SASS programs and projects.
  • Manage schedule of Crisis Workers.
  • Develop program goals for SASS program.
  • Respond to questions, comments, concerns about crisis program.
  • Responsible for hiring of staff to fill vacant positions that are in direct report positions.
  • Responsible for training of new staff in direct reporting positions and providing on-going training.
  • Participate in administrative team meetings and other meetings, as requested.
  • Be prepared to represent the agency in networking meetings with other agencies or community or educational organizations.
  • Advise and support staff as they encounter questions or difficulties when dealing with clients.
  • Responsible for the completion of all agency administrative paperwork, billing slips, time sheets, expense sheets and any other administrative or agency requested reports.
  • Responsible for leading program-related risk management and continuous quality improvement activities for the SASS program.

Community Education/Public Relations
  • Perform community education and speaking engagements.
  • Be available to participate in fundraising/promotional activities sanctioned by our agency.
  • Coordinate regular meetings with staff and local area psychiatric referral sources.

Other Duties/Special Assignments/Projects
  • Responsible for collaborating with funding sources regarding outcome measures.
  • Attend workshops and training to keep clinical skills and knowledge current and to increase knowledge of program planning, evaluation, management and legal issues.
  • Review and revise, as necessary, agency forms relating to client and staff working procedures. Also, review and revise as necessary clinical forms and procedures.
  • Perform other duties as assigned by the Executive Director, Director of Clinical Services, or Director of Crisis Services.
  • Perform business related travel as needed.
  • Responsible for performing job responsibilities with a positive attitude.
  • Responsible for promoting collegiality at the workplace by working collaboratively with others.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Physical And Environmental Considerations

This job operates in a professional office environment and in the community. This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20lbs.

The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.

The work environment is mostly in the office and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, and community agencies.

The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.


Benefits

Eligible for Medical, Dental, Flexible Spending Plan, Simple IRA, Holiday Pay, PTO, Training Budget of $125/year and Flexible Scheduling.


Requirements

Education and Experience

Must possess at least a Master’s Degree in Psychology, Social Work, or another related field. The ability to work with people from every diverse background and show cultural competency is a must. LCSW or LCPC strongly preferred.


How to Apply

If you are interested in applying for this role, please click here.

Type: Part Time

Summary

We are seeking a qualified, motivated, and flexible candidate to perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the Screening Assessment and Support Services (SASS) program. This position is part-time (both day and on-call availability required): 10-20 hours per week

  • Responsible for working three day time shifts a week.
  • Responsible for workings at least two on call shifts a week.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

  • Responsible for accepting crisis calls from the CARES line and therein providing a crisis screening to client at location requested. As part of the assessment, the Crisis Worker must assess risk, presenting problem, social history, self care habits, and family system. Intake forms must also be completed
  • Responsible for managing small case load that is identified as having minimal needs and is assigned by Director of Crisis Services. This includes making follow-up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed
  • Responsible for networking with collaterals on behalf of crisis/active clients, including: referral and linkage, facilitation of level of care determined, and the advocacy of a client’s rights within the education, legal, state and mental health systems when indicated. This includes responsibility for coordinating services with our own sub-contracted agencies
  • Must attend monthly group supervision and responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises
  • Responsible for completion of and meeting deadlines for all clinical paperwork for active clients and crisis clients
  • Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: 1009’s, billing slips, time sheets, expense sheets and any other administrative or agency requested reports
  • Responsible for attending meetings as requested by Director of Crisis Services
  • Responsible for serving on Agency and/or Program Committees when requested by supervisor
  • Responsible for educating the community regarding the SASS program in the service area
  • Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor
  • Fulfill agency requirement of training and documenting all training attended and must attend all mandatory agency in-service trainings
  • Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff
  • Pursue and maintain licensure and/or certification that is available and appropriate to educational/professional background
  • Perform incidental business related travel as needed
  • Participate in agency Risk Management and Continuous Quality Improvement activities.
  • Perform job responsibilities with a positive attitude
  • Responsible for promoting collegiality at the workplace by working collaboratively with others
  • Maintain FSA equipment

Benefits

Eligible for flexible spending plan, Simple IRA where agency matches up to 3% of annual salary and access to an annual training budget of $125. Eligible for pro-rated flexible holiday depending on average hours worked in a week



Requirements

Education and Experience

The candidate must possess at least a Bachelor's Degree in Psychology, Social Work or another related field. Bilingual (English/Spanish) strongly preferred.

This position is requires day time and on-call availability. Day time shifts are Mondays 11 am - 4 pm, Tuesdays 9:30 am - 2:30 pm, Wednesdays 8am-1pm, 09:30 am - 2:30pm, and 2pm-8pm, Thursdays 11 am - 4 pm, 1 pm to 6 pm, 3 pm to 8 pm, and Fridays 1 pm to 5 pm. This position also requires on-call availability between the hours of 12am-8am Monday through Thursday and weekend evenings.

Pay range from $17-$20 per hour for day shifts and $37-$50 per hour for on-call shifts dependent on experience, education, and skills.

Must have reliable transportation as there is much travel involved in these positions as this position requires travel throughout Kane and Kendall County. Must be a good team player, have the ability to work with people from very diverse backgrounds, be flexible, detailed oriented, and have a positive attitude.

Must be able to pass a background check, drug screen and provide proof of vehicle insurance that provides the following coverage: $100,000 Injury or death of one person in an accident; $300,000 Injury or death of more than one person in an accident; $100,000 damage to property of another person.


Physical And Environmental Considerations

The incumbent will be sitting in car for travel for several minutes every day. The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.

The work environment is mostly field based and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, community agencies, and some in office time.

  • Workers may be required to stand for long periods of time such as if at a hospital and they do not have a space for you to sit while you work.
  • Other physical demands include sitting, walking and carrying your equipment.
  • Use of computers/surface pros 85% of the time.
  • During training or other job duties (such as billing, additional training, team meetings), some of those duties can be complete at home with the permission of your supervisor
    • If at the office, crisis workers share a common area. Desks and seats are shared amongst other members of the team. Crisis workers do begin their day in the office for their scheduled day-time shifts.
    • If the shared area becomes too loud, workers are allowed to utilize therapy office space downstairs (if the space is available) or there is a library area near the common space that can be used.
    • There is also computer space downstairs near the bathrooms with two extra laptops available.

The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.


How to Apply

If you are interested in applying for this role, please click here.

Type: On-Call Position, Nights, Weekends, Holidays, 8-10 shifts per month (Part-Time)

Summary

Screening, Assessment, and Support Service (SASS), is a 90-day intensive based program for children, adolescents and their families in crisis. SASS provides intensive mental health services for children and youth who may need hospitalization for mental health care. SASS will also provide crisis intervention, linkage and coordination of services to other community based mental health agencies for aftercare and outpatient treatment. The SASS program's main focus is to stabilize the family and maintain the youth at home and in the community. The program serves youth in all of Kane and Kendall counties.


Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential duties and responsibilities include the following. Other duties may be assigned.

  • Responsible for accepting crisis calls from the CARES line within 10 minutes of call
  • Responsible for providing a crisis screening to client at location requested within 90 minutes of initial CARES call. As part of the assessment, the Crisis Worker must assess risk, presenting problem, social history, self-care habits, and family system. Intake forms and appropriate releases must also be completed
  • Responsible for networking with collaterals on behalf of crisis/active clients, for facilitation of level of care determined
  • Responsible for attending group supervision once a month
  • Responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises
  • Responsible for completion of and meeting deadlines for all clinical paperwork for clients served
  • Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: 1009’s, case notes, time sheets, expense sheets and any other administrative or agency requested reports
  • Responsible for attending meetings as requested by supervisor
  • Responsible for serving on Agency and/or Program Committees when requested by supervisor.
  • Responsible for working at least two agency holidays per year
  • Responsible for educating the community regarding the SASS program in the service area
  • Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor
  • Pursue and maintain licensure and/or certification that is available and appropriate to educational/professional background
  • Perform other duties as assigned by supervisor
  • Perform business related travel as needed
  • Participate in agency Risk Management and Performance Quality Improvement activities
  • Perform job responsibilities with a positive attitude
  • Responsible for promoting collegiality at the workplace by working collaboratively with others
  • Maintain FSA equipment

Benefits

Eligible for flexible spending plan, Simple IRA, training budget of $125/year, flexible holiday option per policy, availability of supervision toward licensure and flexible work schedule.



Requirements

Education and Experience

The candidate must possess at least a Bachelor's Degree in Psychology, Social Work or another related field. Bilingual (English/Spanish) strongly preferred.


How to Apply

If you are interested in applying for this role, please click here.

Type: Part-Time
Summary

Therapeutic Mentoring provides mental health rehabilitation interventions and supports necessary to assist clients in meeting their mental health treatment goals while in his/her own environment. Family Support workers coordinate services with other members of the client’s treatment team such as, therapist and psychiatrist to help clients achieve rehabilitation resilience, and recovery.

Direct Service Duties And Responsibilities
Clinical (90%)
  • Therapeutic Mentoring Services provides mental health rehabilitation interventions and supports necessary to assist clients in meeting their mental health treatment goals while in his/her own environment. Family Support workers coordinate services with other members of the client’s treatment team such as, therapist and psychiatrist to help clients achieve rehabilitation resilience, and recovery.
  • Support functions provided to clients/families include: teaching social skills, modeling appropriate behaviors, assisting in problem-solving, and psychoeducation.
  • Coordinate services with primary clinician and additional collaterals to help clients achieve optimal recovery.
  • Must maintain and manage a minimum caseload of approximately three to five clients.
  • Provide a minimum of 9 hours a week of direct service to clients.
  • In the event of a crisis situation when the client is already with the Therapeutic Mentoring Services Worker, support workers will continue to provide services until the client is stable, the parent/guardian relieves the support worker, or other qualified professional (SASS worker, doctor, police, etc.) relieves the support worker. This may require working past the scheduled time.
Supervision (5%)
  • Schedule and attend monthly supervision with Therapeutic Mentoring Services Coordinator to discuss cases and report problem cases, need for special services and resource information.
  • Attend monthly group supervision and participate in Performance Quality Improvement Goals.
  • Must fulfill agency required training and attend in-service trainings assigned by supervisor.
Administrative (5%)
  • Communicate with the client’s primary clinician/team at least bi-weekly.
  • Complete and turn in time sheets every other Tuesday to ensure the Coordinator of the program is able to review and submit to payroll by the following Thursday.
  • Submit reimbursement paperwork for travel expenses on a monthly basis.
  • Complete all other clinical paperwork for cases as needed. This may include Incident Reports when necessary, DCFS reports, and any requested agency reports as well as any other paperwork clinically necessary for maintaining files.
  • Stay current on Medicaid Rule 132.
  • Must maintain 100,000/300,000/50,000 automobile insurance. Provide documentation that said insurance is current at the required level when requested by the agency.
Other Duties
  • Support to clients and their families is often provided in the home or community. Time at the office may be assigned by supervisor to fit program needs.
  • Remain compliant with Council on Accreditation Standards and Best Practices in serving clients.
  • Support Workers will adhere to all the agency policies, guidelines, and deadlines for interventions and paperwork for each case.
  • Responsible for incidental business related travel.
  • As per Family Service Association of Greater Elgin Area all Therapeutic Mentoring Workers will adhere to the Code of Ethics of the National Association of Social Workers (NASW) when providing services.
Education and Experience

Must have reliable transportation as most skills are developed within the community. Afternoon, evening, and weekends are required to meet client’s needs. Must be a good team player, ability to work with people from diverse backgrounds, be flexible, detailed oriented, and have a positive attitude. Must be able to pass a background check, drug screen and provide proof of vehicle insurance. Must be 21 years-old and have at least a Bachelor’s degree or equivalent experience in Psychology, Social Work or related field. Bilingual in Spanish preferred.


If you are interested in applying for this role, please click here.