Career Opportunities!

We are constantly looking for talented and passionate individuals who are willing to make a difference in the lives of the people of the Greater Elgin Area.

Family Service Association of Greater Elgin (FSA) fosters a culture of support, accountability, and transparency. We strive to provide our employees with the resources they need to deliver the best care for our clients and thrive in the field. Our collaborative work environment and high ethical standards aid us in providing the continuity of care necessary to reach successful treatment outcomes.

Meet our staff!

Available Positions

Type: Part-Time

Outpatient therapists at FSA not only provide individual and family therapy to the persons they serve, but also complete mental health assessments, treatment plans, coordinate care, advocate, provide case management, and help translate skills learned in the therapeutic environment into their natural environment.

Essential Duties And Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned

  • Provide individual, group and family counseling to clients and their families
  • Respond to emergency/crisis/regular calls from clients
  • Provide case management and care coordination on behalf of clients and their families
  • Must maintain a service ratio of at least 80% for direct service to clients.
  • Develop and conduct groups in line with the agency clients’ needs
  • Attend individual/group clinical supervision prepared to discuss cases
  • Report to supervisor on an on-going basis regarding problem cases, need for special services, agency coordination, and resource information
  • Complete and meet deadlines for all clinical and administrative paperwork including on CIS
  • Attend staff/program meetings, including Utilization Review
  • Maintain clinical charts in compliance with Medicaid Rule 140
  • Develop and present trainings to staff and/or community groups as assigned by supervisor
  • Facilitate positive relationships with community service providers and/or networks
  • Attend and participate in community meetings as assigned by supervisor
  • Attend all clinical agency in-service trainings
  • Meet agency/licensure training requirements and complete any related documentation
  • Provide training, support and/or supervision to new hires/interns as needed
  • Participate in projects and/or other duties as assigned by supervisor
  • Pursue and maintain licensure and/or certification that is available and appropriate to educational/professional background
  • Perform incidental business related travel as needed
  • Participate in agency Risk Management and Continuous Quality Improvement activities
  • Perform job responsibilities with a positive attitude
  • Promote collegiality at the workplace by working collaboratively with others
Education And Experience

Must have Master’s degree in Social Work or Counseling and be licensed/licensed eligible in Illinois, LCPC and LCSW preferred; LSW, LPC, or MSW required. Must be able to travel between sites; services provided at main site (Elgin) and Streamwood locations and may also include home and/or school-based sessions. Evening and/or weekend availability required. Bilingual in Spanish preferred.


Eligible for flexible spending plan, Simple IRA where agency matches up to 3% of annual salary, flexible scheduling and access to an annual training budget of $250.

How To Apply

If you are interested in applying for this role, please click here.

Type: Full Time


The Manager of Crisis Services is responsible for day-to-day SASS operations such as training crisis workers, scheduling staff, coordinate calls when there is a high call volume, reviewing clinical documents (SASS assessments, case closings, billing), and providing supervision to staff, and attending community meetings as-needed. Requires on-call availability.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Be available for crisis emergency response backup to crisis workers.
  • Respond to calls from answering service and CARES line.
  • Responsible for review and closure of client charts including QMHP/LPHA responsibilities as defined in Medicaid Rule 132 and per SASS contract.
  • Responsible for knowledge of Medicaid Rule 132 and Medical Rule 140 and SASS contract. Also responsible for attending any training on changes in the Rule or SASS contract.
  • Responsible for networking with collaterals to improve clinical services and support the agency’s mission, vision, and values.
  • Responsible for coordinating in-service training for program staff.
  • Responsible for maintaining clinical documentation according to agency policy and procedures.

  • Provide clinical and/or administrative supervision to direct reporting staff members including: SASS Crisis Workers, interns involved in the SASS program (herein referred to as “staff”).
  • Provide annual evaluations of staff.
  • Assume or reassign duties of staff when positions are vacant or staff are on leave.
  • Monitor staff direct service statistics and billable hours
  • Conduct monthly staff meetings to provide training, supervision, and informal support to staff.

  • Meet on regular basis with Director of Crisis Services regarding issues and policies applicable to the SASS program.
  • Work with Administrative Team in planning and evaluating SASS programs and projects.
  • Manage schedule of Crisis Workers.
  • Develop program goals for SASS program.
  • Respond to questions, comments, concerns about crisis program.
  • Responsible for hiring of staff to fill vacant positions that are in direct report positions.
  • Responsible for training of new staff in direct reporting positions and providing on-going training.
  • Participate in administrative team meetings and other meetings, as requested.
  • Be prepared to represent the agency in networking meetings with other agencies or community or educational organizations.
  • Advise and support staff as they encounter questions or difficulties when dealing with clients.
  • Responsible for the completion of all agency administrative paperwork, billing slips, time sheets, expense sheets and any other administrative or agency requested reports.
  • Responsible for leading program-related risk management and continuous quality improvement activities for the SASS program.

Community Education/Public Relations
  • Perform community education and speaking engagements.
  • Be available to participate in fundraising/promotional activities sanctioned by our agency.
  • Coordinate regular meetings with staff and local area psychiatric referral sources.

Other Duties/Special Assignments/Projects
  • Responsible for collaborating with funding sources regarding outcome measures.
  • Attend workshops and training to keep clinical skills and knowledge current and to increase knowledge of program planning, evaluation, management and legal issues.
  • Review and revise, as necessary, agency forms relating to client and staff working procedures. Also, review and revise as necessary clinical forms and procedures.
  • Perform other duties as assigned by the Executive Director, Director of Clinical Services, or Director of Crisis Services.
  • Perform business related travel as needed.
  • Responsible for performing job responsibilities with a positive attitude.
  • Responsible for promoting collegiality at the workplace by working collaboratively with others.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical And Environmental Considerations

This job operates in a professional office environment and in the community. This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20lbs.

The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.

The work environment is mostly in the office and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, and community agencies.

The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.


Eligible for Medical, Dental, Flexible Spending Plan, Simple IRA, Holiday Pay, PTO, Training Budget of $125/year and Flexible Scheduling.


Education and Experience

Must possess at least a Master’s Degree in Psychology, Social Work, or another related field. The ability to work with people from every diverse background and show cultural competency is a must. LCSW or LCPC strongly preferred.

How to Apply

If you are interested in applying for this role, please click here.

Type: Part-Time

Therapeutic Mentoring provides mental health rehabilitation interventions and supports necessary to assist clients in meeting their mental health treatment goals while in his/her own environment. Family Support workers coordinate services with other members of the client’s treatment team such as, therapist and psychiatrist to help clients achieve rehabilitation resilience, and recovery.

Direct Service Duties And Responsibilities
Clinical (90%)
  • Therapeutic Mentoring Services provides mental health rehabilitation interventions and supports necessary to assist clients in meeting their mental health treatment goals while in his/her own environment. Family Support workers coordinate services with other members of the client’s treatment team such as, therapist and psychiatrist to help clients achieve rehabilitation resilience, and recovery.
  • Support functions provided to clients/families include: teaching social skills, modeling appropriate behaviors, assisting in problem-solving, and psychoeducation.
  • Coordinate services with primary clinician and additional collaterals to help clients achieve optimal recovery.
  • Must maintain and manage a minimum caseload of approximately three to five clients.
  • Provide a minimum of 9 hours a week of direct service to clients.
  • In the event of a crisis situation when the client is already with the Therapeutic Mentoring Services Worker, support workers will continue to provide services until the client is stable, the parent/guardian relieves the support worker, or other qualified professional (SASS worker, doctor, police, etc.) relieves the support worker. This may require working past the scheduled time.
Supervision (5%)
  • Schedule and attend monthly supervision with Therapeutic Mentoring Services Coordinator to discuss cases and report problem cases, need for special services and resource information.
  • Attend monthly group supervision and participate in Performance Quality Improvement Goals.
  • Must fulfill agency required training and attend in-service trainings assigned by supervisor.
Administrative (5%)
  • Communicate with the client’s primary clinician/team at least bi-weekly.
  • Complete and turn in time sheets every other Tuesday to ensure the Coordinator of the program is able to review and submit to payroll by the following Thursday.
  • Submit reimbursement paperwork for travel expenses on a monthly basis.
  • Complete all other clinical paperwork for cases as needed. This may include Incident Reports when necessary, DCFS reports, and any requested agency reports as well as any other paperwork clinically necessary for maintaining files.
  • Stay current on Medicaid Rule 132.
  • Must maintain 100,000/300,000/50,000 automobile insurance. Provide documentation that said insurance is current at the required level when requested by the agency.
Other Duties
  • Support to clients and their families is often provided in the home or community. Time at the office may be assigned by supervisor to fit program needs.
  • Remain compliant with Council on Accreditation Standards and Best Practices in serving clients.
  • Support Workers will adhere to all the agency policies, guidelines, and deadlines for interventions and paperwork for each case.
  • Responsible for incidental business related travel.
  • As per Family Service Association of Greater Elgin Area all Therapeutic Mentoring Workers will adhere to the Code of Ethics of the National Association of Social Workers (NASW) when providing services.
Education and Experience

Must have reliable transportation as most skills are developed within the community. Afternoon, evening, and weekends are required to meet client’s needs. Must be a good team player, ability to work with people from diverse backgrounds, be flexible, detailed oriented, and have a positive attitude. Must be able to pass a background check, drug screen and provide proof of vehicle insurance. Must be 21 years-old and have at least a Bachelor’s degree or equivalent experience in Psychology, Social Work or related field. Bilingual in Spanish preferred.

If you are interested in applying for this role, please click here.